Returns & Exchanges

At Diss Ironworks, we take pride in the quality of our craftsmanship and want you to be completely satisfied with your purchase. If your order does not meet your expectations, you may return eligible items within 30 days of delivery for a refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack the items in their original packaging, ensuring all hardware and documentation are included to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship via your preferred carrier to our central warehouse, keeping a copy of the tracking information for your records.

4

Quality Inspection & Refund

Once our workshop receives and inspects the returned goods, we will process your refund or dispatch your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing